FAQ Category: Tri MyRide

  • What if I leave something on a Tri MyRide vehicle? 

    The operators look through the vehicle between every few trips. Any items left on a vehicle will be turned into a secure Lost and Found box when the vehicle ends its operation that day.  If you have left an item, contact Customer Service at 1-925-754-6622 and follow the prompts. You can leave your name, phone…

  • Where can I find more information?

    For more information contact Tri MyRide scheduling to speak with a Customer Service Representative at 1-925-470-4997.

  • Can I take packages on Tri MyRide?

    Yes, up to four bags are allowed.What if I leave something on a Tri MyRide vehicle?The operators look through the vehicle between every few trips. Any items left on a vehicle will be turned into a secure Lost and Found box when the vehicle ends its operation that day. If you have left an item,…

  • Can I take a pet on Tri MyRide?

    Only service animals are allowed on Tri MyRide. Emotional support animals and other animals can travel but must be in a secure carrier.

  • What are the Tri MyRide operating hours?

    Service hours are Monday – Friday’s 5:00 a.m.- 9:00 p.m. and Weekends/Holidays 8:00 a.m. – 5:00 p.m.Does Tri MyRide operate on holidays?Tri MyRide operates weekend service on the following holidays:• Martin Luther Kind Jr. Day• Presidents Day• Memorial Day• Independence Day (Actual and Observed)• Labor Day• Veterans Day• Thanksgiving Day and day after• Christmas Even…

  • How much does Tri MyRide cost?

    The service costs only $2 a ride. So if you are taking a roundtrip then the entire trip will be $4.

  • Where can I take Microtransit?

    Microtransit will pick up and drop off riders anywhere within the single designated service area. Our current service areas are Pittsburg/Bay Point and Antioch/Oakley. You can travel within the individual areas, but not between them. Don’t forget that Tri MyRide can connect you to fixed route lines, BART and Amtrak.

  • Is the vehicle wheelchair-accessible?

    The Tri MyRide vehicle can transport wheelchairs. You can indicate that you need wheelchair-accessibility when you create your account.

  • What is the average wait time?

    The average wait time will vary based on traffic conditions, your location, and demand. A predicted average wait time is 15-30 minutes.

  • How will I know my ride is on the way?

    You can track your ride on the Tri MyRide app. You will be able to see updates as your ride approaches. If you provide your mobile number in your account, you can also receive text alerts when your ride is on its way.